TDVL Case Analysis and Interpretation 2 — Questions and Answers
Question 1: A passenger books a taxi for an airport run and requests a specific route to avoid tolls. Midway, traffic makes that route significantly slower. What should the driver do?
- Take the faster toll route without asking
- Inform the passenger of the situation and ask if they prefer to pay the toll or accept the delay (Correct answer)
- Ignore the request and take the fastest route
- Cancel the trip and ask the passenger to rebook
Correct answer: Inform the passenger of the situation and ask if they prefer to pay the toll or accept the delay
Drivers must communicate route changes that affect cost or timing and let the passenger decide.
Question 2: You pick up a passenger who appears extremely agitated and tells you someone is following them. There are no signs of immediate danger. What is the most appropriate response?
- Drive to the nearest police station immediately
- Calmly reassure the passenger, continue to their destination, and offer to call 911 if they feel threatened (Correct answer)
- Ask the passenger to exit the vehicle
- Speed up to lose any potential follower
Correct answer: Calmly reassure the passenger, continue to their destination, and offer to call 911 if they feel threatened
A calm, supportive response addresses the passenger's distress while keeping safety options available.
Question 3: A passenger leaves a bag of cash in your taxi. You can see it contains a large amount of money but no ID. What should you do?
- Keep the money since there is no way to identify the owner
- Turn the bag in to your dispatcher or the nearest police station as lost property (Correct answer)
- Post about it on social media to find the owner
- Donate the money to charity
Correct answer: Turn the bag in to your dispatcher or the nearest police station as lost property
Lost property must be reported to dispatch or authorities regardless of its apparent value.
Question 4: You arrive at a pickup location and the passenger is a child who appears to be under 10 years old, alone, and crying. What is the correct course of action?
- Drive the child to the address they give you
- Do not transport the child alone; contact dispatch and local authorities for assistance (Correct answer)
- Wait nearby and watch the child from the car
- Ask the child to call their parents and drive away
Correct answer: Do not transport the child alone; contact dispatch and local authorities for assistance
Transporting an unaccompanied young child without parental consent is inappropriate and potentially dangerous.
Question 5: During a night shift, a passenger falls asleep and does not respond when you arrive at their destination. What should you do?
- Drive back to the pickup location and leave them there
- Gently wake the passenger by calling their name; if unresponsive, call emergency services (Correct answer)
- Continue driving until they wake up naturally
- Stop the meter and wait indefinitely
Correct answer: Gently wake the passenger by calling their name; if unresponsive, call emergency services
Passenger welfare takes priority; if a passenger cannot be woken, emergency services must be contacted.
Question 6: A group of passengers starts arguing aggressively with each other in your vehicle. How should you handle the situation?
- Join the conversation to mediate the dispute
- Pull over safely, ask passengers to calm down, and refuse to continue if the behavior persists (Correct answer)
- Drive faster to end the trip sooner
- Ignore the argument and continue driving
Correct answer: Pull over safely, ask passengers to calm down, and refuse to continue if the behavior persists
Disturbances inside the vehicle are a safety hazard; the driver must stop and address them before continuing.
Question 7: A passenger claims they have no money after reaching their destination and refuses to pay. What is the best initial course of action?
- Physically detain the passenger until they pay
- Note the passenger's description, record trip details, contact dispatch, and report the incident as a fare evasion (Correct answer)
- Threaten to call the police loudly to intimidate them into paying
- Accept the loss without documenting anything
Correct answer: Note the passenger's description, record trip details, contact dispatch, and report the incident as a fare evasion
Fare evasion should be documented and reported through official channels, not handled through confrontation.
TDVL Case Analysis and Interpretation 2
A passenger books a taxi for an airport run and requests a specific route to avoid tolls.
Midway, traffic makes that route significantly slower.
What should the driver do?