TCI De-escalation Techniques 2

Question 1

In TCI, which verbal strategy is MOST effective during the early stages of a young person's agitation?

Accepted Answer

Using a calm, empathetic tone and validating the young person's feelings

Answer

Empathetic validation with a calm tone communicates safety and understanding, which reduces stress arousal in the early stages of agitation.

Question 2

Which non-verbal communication technique is MOST important during de-escalation?

Accepted Answer

Keeping an open, relaxed body posture and appropriate personal space

Answer

Open, relaxed body posture and maintaining appropriate space are non-verbal signals of safety that support de-escalation.

Question 3

A young person is verbally escalating and begins using profanity. According to TCI de-escalation principles, a caregiver should:

Accepted Answer

Remain calm, avoid power struggles, and focus on the underlying emotion rather than the language

Answer

TCI teaches caregivers to look past the form of the behavior (profanity) to its function (communicating distress) and respond to the underlying emotion.

Question 4

In TCI, offering choices during de-escalation serves to:

Accepted Answer

Restore a sense of control and autonomy that reduces the young person's stress

Answer

Offering meaningful choices restores a sense of personal control, which directly addresses the loss of control that often drives escalation.

Question 5

Which of the following is an example of a de-escalation BARRIER that TCI training helps staff avoid?

Accepted Answer

Using a power struggle to win a confrontation with a young person

Answer

Power struggles are a significant barrier to de-escalation in TCI; they intensify the conflict and make it harder for either party to step back.

TCI - Therapeutic Crisis Intervention Certification Practice Test

TCI - Therapeutic Crisis Intervention Certification Practice Test

TCI De-escalation Techniques 2