TAM ID Verification & Age Compliance Procedures 3 — Questions and Answers
Question 1: What is the primary purpose of 'carding' customers who appear to be under 30?
- To comply with loyalty program sign-ups
- To prevent service to underage individuals (Correct answer)
- To collect demographic data
- To identify frequent customers
Correct answer: To prevent service to underage individuals
Carding customers who appear under 30 is a preventive strategy to ensure no underage person receives alcohol service.
Question 2: A customer shows you a passport that expired six months ago. What should you do?
- Accept it since the photo and birth date are still visible
- Refuse service because expired documents are not valid ID (Correct answer)
- Accept it only for beer and wine purchases
- Ask the customer to sign a waiver
Correct answer: Refuse service because expired documents are not valid ID
Expired identification documents are not acceptable for alcohol purchase verification; the ID must be currently valid.
Question 3: What does it mean if a Maryland driver's license has a red banner across the top?
- The license has been suspended
- The holder is under 21 (Correct answer)
- The license is a duplicate
- The holder has a DUI on record
Correct answer: The holder is under 21
A red banner on a Maryland driver's license indicates the holder is under 21 years of age.
Question 4: When verifying a Permanent Resident Card (Green Card) for age, which field do you check?
- Card expiration date only
- Date of birth listed on the card (Correct answer)
- Resident since date
- Card number
Correct answer: Date of birth listed on the card
The date of birth on a Permanent Resident Card is the field used to confirm the person is 21 or older.
Question 5: A teenager hands you what appears to be a borrowed older sibling's ID. What clues might indicate it is not theirs?
- The ID is from a different state
- The physical description on the ID does not match the customer (Correct answer)
- The ID was issued more than 5 years ago
- The ID has a magnetic stripe
Correct answer: The physical description on the ID does not match the customer
Mismatches in height, weight, eye color, or other physical descriptors between the ID and the customer suggest the ID belongs to someone else.
Question 6: If you are unsure whether an ID is genuine, TAM recommends you should:
- Serve the customer and document the transaction
- Refuse service when in doubt (Correct answer)
- Ask the customer to explain how they got the ID
- Accept it if two other staff members agree it looks real
Correct answer: Refuse service when in doubt
TAM's guiding principle is to refuse service when there is any doubt about the authenticity or validity of an ID.
Question 7: Which scenario best illustrates the use of a 'proxy purchase' of alcohol?
- An adult buying alcohol for themselves
- An adult purchasing alcohol on behalf of a minor (Correct answer)
- A minor using a fake ID at the register
- A bartender serving without checking ID
Correct answer: An adult purchasing alcohol on behalf of a minor
A proxy purchase occurs when a person of legal age buys alcohol specifically to provide it to someone who is underage.
TAM ID Verification & Age Compliance Procedures 3
What is the primary purpose of 'carding' customers who appear to be under 30?