TAM Card Intervention Techniques 2

Question 1

What does the 'broken record' technique involve in an intervention?

Accepted Answer

Calmly repeating the same refusal message without engaging in debate

Answer

Playing loud music to distract an intoxicated customer

Answer

Listing all the reasons why the customer should not drink more

Answer

Reporting the customer to the liquor board immediately

Question 2

Which factor should guide how quickly a server escalates an intervention?

Accepted Answer

The customer's level of intoxication and behavior

Answer

How much the customer has spent that evening

Answer

Whether other customers are watching

Answer

The time of day the establishment closes

Question 3

What is the recommended way to word a service refusal to reduce confrontation?

Accepted Answer

'I cannot serve you any more alcohol tonight, but I can get you some water.'

Answer

'You are clearly drunk and cannot have another drink.'

Answer

'It is the law and I could lose my job if I serve you.'

Answer

'I think you have had enough; you should probably go home.'

Question 4

Why is it important to involve other staff members during a difficult intervention?

Accepted Answer

To provide backup support, ensure safety, and present a unified response

Answer

So the customer feels outnumbered and complies immediately

Answer

To avoid any single employee taking legal responsibility

Answer

Because Nevada law requires two witnesses for any service refusal

Question 5

What should a server do if a customer insists they are not intoxicated and demands service?

Accepted Answer

Politely maintain the refusal and explain that the decision is final

Answer

Give them one more drink since they seem confident

Answer

Agree with the customer and resume service to avoid conflict

Answer

Ask the customer to take a sobriety test

Question 6

What is the best intervention strategy when a customer's friends are encouraging them to drink more?

Accepted Answer

Speak privately to the friends and enlist their help in slowing the customer down

Answer

Refuse service to the entire group as a deterrent

Answer

Ignore the group and serve only those who appear sober

Answer

Ask the intoxicated customer to leave their friends

Question 7

After refusing service to a customer, what is an important follow-up step?

Accepted Answer

Offer to call a taxi, rideshare, or help arrange a safe ride home

Answer

Escort the customer outside immediately

Answer

Charge the customer for the drinks they were denied

Answer

Record the customer's personal information without their consent