Emotional Intelligence & Interpersonal Skills Flashcards

Which best describes 'affective forecasting' and its relevance to emotional intelligence?

Answer: Estimating how strongly and how long future events will make us feel a certain way

Affective forecasting is the ability to predict one's future emotional states; high-EI individuals tend to be more accurate, aiding decision-making.

An employee often feels irritable at work but attributes this to having a 'bad attitude.' A high-EI perspective would suggest they should first:

Answer: Investigate underlying triggers such as unmet needs or interpersonal stressors

High EI involves self-reflection to identify root causes of recurring emotions rather than simply labeling or suppressing them.

In cross-cultural interpersonal communication, emotional intelligence requires:

Answer: Recognizing that emotional expression norms vary across cultures and adapting accordingly

Culturally intelligent EI means understanding that norms around expressing and reading emotions differ across cultural contexts.

A high-performing employee begins missing deadlines. A manager with strong interpersonal skills would most likely:

Answer: Conduct a private check-in to understand any underlying personal or work-related challenges

A private, curious conversation shows care and gathers context before attributing the issue to ability or motivation.

Which of the following represents a 'secondary emotion'?

Answer: Embarrassment felt about feeling angry

Secondary emotions are feelings about feelings — such as feeling embarrassed or ashamed about a primary emotional reaction.

Research on emotional labor (Hochschild) in service industries distinguishes between 'surface acting' and 'deep acting.' Deep acting involves:

Answer: Genuinely altering one's internal emotional state to match the required display

Deep acting means authentically inducing the required emotion internally, which leads to lower burnout than surface acting.

When giving constructive feedback, which structure is most aligned with emotional intelligence principles?

Answer: Describe specific behavior, explain its impact, then suggest an alternative

Behavior → Impact → Alternative is a structured, emotionally intelligent feedback model that is specific, nonjudgmental, and actionable.