Vlocity Industries and Configuration Flashcards

Which industries does Salesforce Vlocity (Industries) primarily serve?

Answer: Communications, Media, Energy, Insurance, Health, and Financial Services

Salesforce Vlocity (now Salesforce Industries) serves verticals including Communications, Media, Energy, Insurance, Health, and Financial Services.

What is the Vlocity 'Enterprise Product Catalog' (EPC)?

Answer: The data model for managing products, bundles, attributes, and pricing in Vlocity Industries

The Vlocity EPC is the enterprise-grade product catalog data model that manages the full lifecycle of products, bundles, attributes, and pricing.

What does the Vlocity Communications (CMT) Cloud primarily support?

Answer: Telecommunications and media service providers with order management, billing, and CPQ

The Vlocity Communications Cloud supports telecom and media service providers with features for order management, CPQ, and customer service.

What is an 'Interaction' record in Vlocity Industries?

Answer: A record capturing a customer touchpoint such as a service call or chat session

An Interaction record in Vlocity Industries captures details of a customer touchpoint such as a service call, chat session, or in-person visit.

What is the 'Vlocity Insurance' cloud used for?

Answer: Policy administration, claims management, and agent servicing for insurance companies

Vlocity Insurance provides industry-specific tools for policy lifecycle management, claims processing, and insurance agent productivity.

What is 'OmniStudio' in the context of Salesforce Industries?

Answer: The Salesforce Industries development platform including OmniScript, FlexCards, DataRaptors, and Integration Procedures

OmniStudio is the Salesforce Industries development platform comprising OmniScript, FlexCards, DataRaptors, and Integration Procedures, rebranded from Vlocity's toolset.