Supply Chain Management Operations & Supply Chain Management 3

Question 1

Which queuing theory metric represents the average time a customer spends waiting in line before being served?

Accepted Answer

Queue waiting time (Wq)

Answer

Wq (waiting time in queue) is the average time a unit spends waiting before service begins, a key output of queuing models.

Question 2

In Total Quality Management (TQM), the Plan-Do-Check-Act (PDCA) cycle is also known as the:

Accepted Answer

Deming cycle

Answer

PDCA is called the Deming cycle (or Shewhart cycle) after W. Edwards Deming, who popularized it as a framework for continuous improvement.

Question 3

Which supply chain model describes five key management components—Plan, Source, Make, Deliver, Return—as a framework for performance measurement?

Accepted Answer

SCOR (Supply Chain Operations Reference) model

Answer

The SCOR model, developed by APICS, provides a standardized framework and metrics across five supply chain processes for benchmarking and improvement.

Question 4

A retailer and its suppliers share real-time sales data and jointly create a single demand forecast. This describes:

Accepted Answer

Collaborative Planning, Forecasting, and Replenishment (CPFR)

Answer

CPFR is a collaborative approach where trading partners jointly develop forecasts and replenishment plans using shared point-of-sale and inventory data.

Question 5

Which type of plant layout arranges equipment by the type of function or process performed, grouping all lathes together, all presses together, etc.?

Accepted Answer

Process layout

Answer

A process layout (functional layout) groups similar machines or functions together, offering flexibility for varied job types but requiring more material movement.

Supply Chain Management Practice Test

Supply Chain Management Practice Test

Supply Chain Management Operations & Supply Chain Management 3