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Skills Knowledge Flashcards

7 cards from real Supervisory Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Skills Knowledge flashcards as text

  1. A supervisor notices that two employees are in ongoing conflict that is reducing team productivity. What is the MOST appropriate first step?

    Answer: Meet with each employee separately to understand their perspectives

    Meeting individually with each employee first allows the supervisor to gather unbiased information before facilitating a resolution.

  2. Which leadership style is BEST suited for a new employee who is enthusiastic but lacks job-specific skills?

    Answer: Telling/directing

    A telling/directing style provides new employees with clear instructions they need when they lack the skills to work independently.

  3. When setting performance goals for employees, a supervisor should ensure goals are SMART. What does the 'M' in SMART stand for?

    Answer: Measurable

    Measurable means the goal has concrete criteria so progress and achievement can be objectively tracked.

  4. An employee consistently arrives 15 minutes late. The supervisor has spoken informally twice. What is the appropriate next step?

    Answer: Issue a formal written warning following progressive discipline procedures

    Progressive discipline requires escalating to a formal written warning after informal counseling has not resolved the issue.

  5. Which communication technique is MOST effective when giving critical feedback to an employee?

    Answer: Focusing on the behavior, not the person

    Focusing on specific behaviors rather than personal attributes keeps feedback objective and reduces defensiveness.

  6. A supervisor needs to choose which tasks to delegate. Which task is MOST appropriate to delegate to an experienced team member?

    Answer: Preparing routine status reports

    Routine, well-defined tasks like status reports are ideal for delegation to free up the supervisor's time for higher-level responsibilities.

  7. What is the primary purpose of holding regular one-on-one meetings between a supervisor and each direct report?

    Answer: To build rapport, address concerns, and track individual progress

    Regular one-on-ones foster open communication, allow early problem identification, and support employee development.