Practice Test GeeksSupervisory Test Practice Test
← All Supervisory Test Flashcard Decks

Conflict Resolution Strategies Flashcards

7 cards from real Supervisory Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Conflict Resolution Strategies flashcards as text

  1. A supervisor who consistently avoids addressing conflicts on their team is MOST likely to create:

    Answer: Unresolved tensions that eventually damage team performance

    Chronic conflict avoidance allows tensions to fester, which erodes trust, morale, and productivity over time.

  2. An employee says during a conflict meeting: 'You always blame me for everything.' As supervisor, the BEST immediate response is to:

    Answer: Acknowledge that the employee may feel that way and invite them to share more

    Acknowledging feelings without judgment invites the employee to elaborate, which can reveal important information and de-escalate emotion.

  3. Which of the following is a WARNING SIGN that a conflict has become too personal and requires immediate supervisor intervention?

    Answer: Employees begin avoiding each other and refusing to collaborate

    Deliberate avoidance and refusal to collaborate indicate the conflict has become personal and is actively harming team function.

  4. A supervisor wants to prevent future conflicts by improving team communication. The MOST proactive step is to:

    Answer: Establish clear team norms and communication protocols at the outset of projects

    Establishing clear norms at the project start prevents misunderstandings that commonly lead to conflict, addressing root causes proactively.

  5. During a conflict resolution session, one employee dominates the conversation while the other remains silent. The supervisor should:

    Answer: Gently interrupt and directly invite the quieter employee to share their perspective

    Actively inviting the quieter employee to speak ensures both perspectives are heard, which is essential for a fair and complete resolution.

  6. The 'win-win' outcome in conflict resolution is BEST achieved through which style?

    Answer: Collaborating

    Collaborating seeks solutions that fully satisfy both parties' core interests, producing a genuine win-win rather than a partial compromise.

  7. A supervisor learns that a conflict between two employees has racial undertones. The supervisor's IMMEDIATE obligation is to:

    Answer: Report the matter to HR and legal counsel per company policy on discrimination

    Conflicts with potential discrimination or harassment elements must be escalated immediately to HR and legal to comply with EEO laws and company policy.