Stihl Quality Assurance & Compliance 5

Question 1

A new hire asks why every repaired unit gets a test run before customer pickup. What QA concept does this represent?

Accepted Answer

Final inspection verifying the repair under real operating conditions

Answer

A post-repair test run is the final inspection step confirming the unit functions correctly under actual operating conditions.

Question 2

Which action would violate Stihl's compliance rules regarding limiter caps on carburetor adjustment screws?

Accepted Answer

Removing the caps and richening the mixture beyond the certified adjustment range for a customer

Answer

Limiter caps enforce the certified emissions adjustment range, so defeating them to exceed that range violates emissions compliance.

Question 3

A dealer receives a safety recall notice affecting units already sold. What is the dealer's compliance obligation?

Accepted Answer

Help notify affected registered owners and perform the specified remedy free of charge

Answer

Safety recalls require owner notification and the prescribed remedy at no cost, regardless of warranty status.

Question 4

Why should a technician document 'cause and correction' notes even on routine repairs?

Accepted Answer

Accurate records support warranty audits, liability defense, and failure-trend analysis

Answer

Consistent repair documentation protects the dealer in audits and lawsuits and enables spotting failure trends.

Question 5

A walk-in customer wants to buy a professional-grade cut-off saw but declines the safety orientation. What should the dealer do?

Accepted Answer

Still provide the required safety information and manual, documenting that instruction was offered

Answer

Dealers must provide required safety information and manuals with every sale and should document that instruction was offered.

(Stihl) Stihl Certification Practice Test