A customer returns a Stihl chainsaw claiming a warranty defect, but inspection reveals the unit was run on straight gasoline without 2-stroke oil. How should the dealer classify this claim?
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A
Deny warranty coverage as operator misuse, documenting piston scoring evidence
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B
Approve the claim to maintain customer goodwill
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C
Split the repair cost 50/50 with Stihl
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D
Replace the unit under the emissions warranty