Stihl Professional Ethics & Standards 3

Question 1

What is the primary ethical reason a STIHL dealer should sell protective apparel alongside power equipment?

Accepted Answer

The dealer has a duty of care to promote safe operation of the products sold

Answer

Promoting PPE reflects the dealer's duty of care toward customer safety, not just sales volume.

Question 2

A technician is unsure how to perform a repair on a new model. What does professional conduct require?

Accepted Answer

Consult service documentation or technical support before attempting the repair

Answer

Working within one's competence and consulting official resources is a fundamental professional standard.

Question 3

Which situation represents a conflict of interest for a certified dealer employee?

Accepted Answer

Recommending unnecessary repairs to earn commission on the work

Answer

Recommending unneeded work for personal financial gain places the employee's interest above the customer's.

Question 4

A customer asks whether a chainsaw sold online by an unauthorized seller carries a full warranty. What is the honest answer?

Accepted Answer

Warranty coverage may be affected, and the customer should verify authorized-dealer status

Answer

STIHL products are sold through authorized dealers, and purchases from unauthorized sellers can affect warranty support.

Question 5

During a busy season, a manager pressures a technician to skip post-repair safety checks. What should the technician do?

Accepted Answer

Complete the required safety checks despite the pressure

Answer

Safety verification is non-negotiable; schedule pressure never justifies releasing potentially unsafe equipment.

(Stihl) Stihl Certification Practice Test