An officer is berated by a citizen who is clearly upset and using offensive language. Which response BEST demonstrates emotional stability as assessed by the SSPO?
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A
Match the citizen's energy to establish dominance and control the encounter
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B
Remain calm, acknowledge the citizen's frustration, and redirect the interaction professionally
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C
Immediately end the interaction and report the citizen for disorderly conduct
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D
Warn the citizen once then use authority to silence them