SSC Communication and Presentation Skills 2

Question 1

What is the role of non-verbal communication in a sales meeting?

Accepted Answer

It reinforces or contradicts your verbal message and significantly impacts the buyer's trust and comfort

Answer

It is less important than the words you use

Answer

It only matters during virtual meetings

Answer

It replaces the need for product brochures

Question 2

When presenting to a technical buyer versus an executive buyer, you should:

Accepted Answer

Adjust the level of detail and emphasis — technical buyers want specs; executives want ROI and strategic impact

Answer

Use identical presentations for consistency

Answer

Only present to one stakeholder to avoid confusion

Answer

Let the technical buyer lead the executive meeting

Question 3

What is the purpose of a 'pre-call plan' before a sales meeting?

Accepted Answer

To research the buyer, define meeting objectives, and prepare tailored questions and materials

Answer

To memorize a rigid script that cannot be changed

Answer

To schedule the call without any preparation

Answer

To review your own product catalog

Question 4

What is 'proof of concept' (POC) in a sales presentation context?

Accepted Answer

A demonstration or pilot that proves your solution works in the buyer's specific environment

Answer

A financial model showing projected earnings

Answer

A legal document proving product ownership

Answer

A written concept paper for a new feature

Question 5

How should a salesperson handle a difficult question they cannot answer during a presentation?

Accepted Answer

Acknowledge the question, commit to finding the accurate answer, and follow up promptly

Answer

Make up a plausible answer to maintain credibility

Answer

Dismiss the question as out of scope

Answer

Ask another attendee to answer it

Question 6

What is 'active listening' in a sales conversation?

Accepted Answer

Fully concentrating on the speaker, understanding their message, and responding thoughtfully

Answer

Listening while planning your next response

Answer

Nodding continuously regardless of what is said

Answer

Only listening during formal presentations, not casual calls