SQE2 Client Interviewing & Attendance Notes 1

Question 1

During a client interview, which skill is most important for establishing trust at the outset?

Accepted Answer

Active listening and acknowledging the client's concerns

Answer

Active listening, including appropriate eye contact, paraphrasing and acknowledging emotions, builds rapport and ensures the client feels heard from the start.

Question 2

An attendance note must be completed:

Accepted Answer

As contemporaneously as possible after the meeting

Answer

Attendance notes should be made as soon as practicable after a meeting so that the record is accurate and complete, protecting both the firm and the client.

Question 3

When a client presents a complex problem in an interview, the solicitor should first:

Accepted Answer

Allow the client to explain the problem fully without interruption

Answer

Letting the client tell their story uninterrupted ensures a complete factual picture is gathered and avoids missing key information through premature legal analysis.

Question 4

Which of the following is NOT a requirement of a valid client care letter under the SRA Code of Conduct?

Accepted Answer

Name of the supervising partner

Answer

The SRA Code requires information about costs, the complaints procedure and the responsible person, but does not mandate the name of a supervising partner.

Question 5

The key purpose of an attendance note in contentious matters is to:

Accepted Answer

Create a contemporaneous record of instructions and advice given

Answer

In contentious matters attendance notes are vital to evidence the instructions received, advice given and key decisions, protecting the firm if a professional negligence claim arises.

SQE2 Practice Test

SQE2 Practice Test

SQE2 Client Interviewing & Attendance Notes 1