SPHR Performance Management 2

Question 1

An organization shifts from annual performance reviews to continuous performance conversations. The PRIMARY benefit of this change is:

Accepted Answer

Providing timely feedback that enables faster performance correction

Answer

Reducing HR administrative costs

Answer

Eliminating the need for performance documentation

Answer

Reducing the number of performance-related terminations

Question 2

Which legal principle is most directly violated when a performance appraisal system produces disparate impact on a protected class?

Accepted Answer

Title VII of the Civil Rights Act of 1964

Answer

The WARN Act

Answer

The FMLA

Answer

The FLSA

Question 3

When calibrating performance ratings across departments, the PRIMARY goal is to:

Accepted Answer

Promote consistency and fairness in how ratings are applied across the organization

Answer

Ensure all employees receive the same rating

Answer

Reduce the total payroll cost of merit increases

Answer

Force managers to terminate the lowest-rated employees

Question 4

Which performance management model is characterized by separating 'performance development' from 'performance evaluation' to reduce bias in compensation decisions?

Accepted Answer

Split-process performance management

Answer

Balanced Scorecard approach

Answer

Management by objectives

Answer

Critical incident technique

Question 5

A senior HR manager discovers that leniency bias is widespread across the organization's performance ratings. The BEST corrective action is to:

Accepted Answer

Provide calibration training for managers and implement peer review of ratings

Answer

Implement forced ranking to redistribute ratings

Answer

Remove the rating scale and use narrative-only evaluations

Answer

Increase the frequency of performance reviews to annual plus semi-annual

Question 6

The balanced scorecard performance framework aligns employee goals along which four primary perspectives?

Accepted Answer

Financial, Customer, Internal Processes, Learning and Growth

Answer

Sales, Marketing, Operations, Finance

Answer

Strategy, Talent, Culture, Technology

Answer

Input, Output, Outcome, Impact

Question 7

When designing a performance appraisal system, which of the following MOST ensures its legal defensibility?

Accepted Answer

Ensuring evaluations are based on job-related criteria derived from a job analysis

Answer

Using subjective trait-based ratings

Answer

Requiring all managers to rate on the same curve

Answer

Limiting documentation to prevent discovery in litigation