SP Service Provider Specialized Industry 3

Question 1

A media and entertainment company wants to manage advertising sales and campaign delivery in Salesforce. Which product is most relevant?

Accepted Answer

Salesforce Media Cloud

Answer

Marketing Cloud Advertising

Answer

Sales Cloud with custom objects

Answer

Pardot (Account Engagement)

Question 2

An insurance company implementing Salesforce wants agents to quickly generate policy quotes. Which Salesforce product streamlines the configure-price-quote process for complex insurance products?

Accepted Answer

Vlocity/Industries CPQ

Answer

Salesforce CPQ (Configure, Price, Quote)

Answer

Financial Services Cloud Quoting

Answer

Sales Cloud Opportunity Products

Question 3

A government agency wants to use Salesforce to manage citizen services and case management. Which compliance requirement is typically most critical?

Accepted Answer

FedRAMP authorization

Answer

SOC 2 Type II certification

Answer

PCI DSS compliance

Answer

ISO 27001 certification

Question 4

A telecommunications company wants to manage complex service orders for enterprise customers using Salesforce. Which Salesforce Industries product is designed for this use case?

Accepted Answer

Communications Cloud

Answer

Service Cloud with order management

Answer

Field Service Lightning

Answer

Experience Cloud with partner portal

Question 5

A higher education institution wants to use Salesforce to manage student recruitment, enrollment, and alumni relations. Which Salesforce product is purpose-built for this?

Accepted Answer

Education Cloud

Answer

Nonprofit Success Pack (NPSP)

Answer

Experience Cloud with student portal

Answer

Sales Cloud with academic objects

Question 6

A consumer goods company wants to track retail execution and store visits by sales reps in Salesforce. Which capability supports this use case?

Accepted Answer

Consumer Goods Cloud with Retail Execution

Answer

Sales Cloud with Activity Tracking

Answer

Salesforce Maps

Answer

Field Service Lightning

Question 7

When implementing Salesforce for a financial services client, what is the primary purpose of the Account-Contact relationship model in Financial Services Cloud?

Accepted Answer

To model household relationships and client-to-client connections

Answer

To track loan application stages

Answer

To manage financial advisor territories

Answer

To enforce regulatory reporting requirements