SP Salesforce Platform Administration 2

Question 1

Which Salesforce component is used to package and deploy metadata changes between environments in a version-controlled manner?

Accepted Answer

Change Sets

Answer

Change Sets allow administrators to migrate metadata (such as custom fields, page layouts, and workflows) from one Salesforce org to another.

Question 2

In Salesforce, which type of relationship creates a tight parent-child link where the child record cannot exist independently?

Accepted Answer

Master-Detail Relationship

Answer

Master-Detail relationships tightly couple child records to a parent, meaning the child record is deleted if the parent is deleted and inherits the parent's sharing settings.

Question 3

Which Salesforce report type would an administrator use to report on records from two related objects, showing all records from the primary object whether or not they have related records?

Accepted Answer

Custom Report Type with an outer join

Answer

A Custom Report Type configured with an outer join (A with or without B) shows all primary object records regardless of whether matching child records exist.

Question 4

What does the Salesforce 'Role Hierarchy' primarily control?

Accepted Answer

Record access visibility — users above in the hierarchy can view records owned by users below them

Answer

The Role Hierarchy grants record visibility so that users higher in the hierarchy can see records owned by subordinate users, supporting a top-down data access model.

Question 5

Which Salesforce feature allows an administrator to automatically assign incoming cases to the appropriate queue or agent based on predefined criteria?

Accepted Answer

Assignment Rules

Answer

Case Assignment Rules evaluate criteria on newly created or edited cases and route them to a specified queue or user based on matching conditions.

SP (Certified Service Provider) Practice Test

SP (Certified Service Provider) Practice Test

SP Salesforce Platform Administration 2