SP Study Guide 2026
Everything you need to pass the SP exam in one place: the exam format, every topic to study, real practice questions with explanations, flashcards, and full-length practice tests. Free, no sign-up needed.
📚 SP Topics to Study (21)
✍️ Sample SP Questions & Answers
1. What is the difference between a 'proactive' and 'reactive' service provider model?
A proactive model uses monitoring and analytics to detect and remediate issues before customers are impacted, while a reactive model only responds after a customer reports a problem.
2. Which compliance regulation primarily governs data privacy for US citizens in California?
The California Consumer Privacy Act (CCPA) gives California residents the right to know what personal data is collected, request deletion, and opt out of data sales.
3. Which monitoring protocol do service providers use to collect metrics from network devices like routers and switches?
Simple Network Management Protocol (SNMP) is used to poll network devices for performance metrics, interface statistics, and fault notifications (traps).
4. What is a 'managed service contract' typically structured around?
Managed service contracts provide predictable recurring revenue to the provider and predictable costs to customers in exchange for ongoing service delivery against defined SLAs.
5. What is the primary purpose of a Rating Engine in a service provider's billing system?
A Rating Engine applies rate plans and pricing rules to raw usage records (CDRs or UDRs) to calculate the monetary charges owed by the customer.
6. What is 'disaster recovery as a service' (DRaaS) offered by cloud service providers?
DRaaS replicates critical workloads to cloud infrastructure and provides automated failover capabilities, enabling rapid recovery of operations after a disaster without secondary physical data centers.