SOP Quality Management SOP 2 — Questions and Answers
Question 1: What is 'document control' in Quality Management SOPs?
- Filing paper invoices
- A system for managing SOP versions, approvals, and distribution (Correct answer)
- Monitoring customer feedback
- Scheduling quality audits
Correct answer: A system for managing SOP versions, approvals, and distribution
Document control ensures that only current, approved versions of SOPs are in use and that obsolete versions are withdrawn.
Question 2: Which metric is used in quality SOPs to measure how often a process produces defects?
- Employee turnover rate
- Defects Per Million Opportunities (DPMO) (Correct answer)
- Net Promoter Score
- Days Sales Outstanding
Correct answer: Defects Per Million Opportunities (DPMO)
DPMO measures the number of defects per one million opportunities, giving a standardized quality performance metric.
Question 3: What is the purpose of a Control Chart in quality SOPs?
- To track budget spending
- To monitor process performance over time and detect variation (Correct answer)
- To schedule employee shifts
- To log customer orders
Correct answer: To monitor process performance over time and detect variation
Control charts display process data over time with control limits, helping teams detect when a process is going out of control.
Question 4: In quality SOPs, what does 'preventive action' differ from 'corrective action'?
- Preventive action costs more
- Preventive action addresses potential problems before they occur; corrective action addresses problems after they occur (Correct answer)
- Corrective action is required by law
- They are the same thing
Correct answer: Preventive action addresses potential problems before they occur; corrective action addresses problems after they occur
Preventive action proactively eliminates the cause of a potential nonconformance, while corrective action responds to an existing nonconformance.
Question 5: What is a Quality Management Review in the context of SOPs?
- A customer survey
- A periodic management evaluation of the quality system's performance and effectiveness (Correct answer)
- An employee performance review
- A financial audit
Correct answer: A periodic management evaluation of the quality system's performance and effectiveness
Management review is a formal meeting where leadership evaluates quality system performance, audit results, and improvement opportunities.
Question 6: What does 'calibration SOP' govern?
- Employee scheduling
- The process for verifying and adjusting measuring instruments to ensure accuracy (Correct answer)
- Social media posting schedules
- Budget approval workflows
Correct answer: The process for verifying and adjusting measuring instruments to ensure accuracy
A calibration SOP defines how, when, and by whom measuring instruments must be verified against known standards to maintain measurement accuracy.
SOP Quality Management SOP 2
What is 'document control' in Quality Management SOPs?