SOP Quality Management SOP 2

Question 1

What is 'document control' in Quality Management SOPs?

Accepted Answer

A system for managing SOP versions, approvals, and distribution

Answer

Filing paper invoices

Answer

Monitoring customer feedback

Answer

Scheduling quality audits

Question 2

Which metric is used in quality SOPs to measure how often a process produces defects?

Accepted Answer

Defects Per Million Opportunities (DPMO)

Answer

Employee turnover rate

Answer

Net Promoter Score

Answer

Days Sales Outstanding

Question 3

What is the purpose of a Control Chart in quality SOPs?

Accepted Answer

To monitor process performance over time and detect variation

Answer

To track budget spending

Answer

To schedule employee shifts

Answer

To log customer orders

Question 4

In quality SOPs, what does 'preventive action' differ from 'corrective action'?

Accepted Answer

Preventive action addresses potential problems before they occur; corrective action addresses problems after they occur

Answer

Preventive action costs more

Answer

Corrective action is required by law

Answer

They are the same thing

Question 5

What is a Quality Management Review in the context of SOPs?

Accepted Answer

A periodic management evaluation of the quality system's performance and effectiveness

Answer

A customer survey

Answer

An employee performance review

Answer

A financial audit

Question 6

What does 'calibration SOP' govern?

Accepted Answer

The process for verifying and adjusting measuring instruments to ensure accuracy

Answer

Employee scheduling

Answer

Social media posting schedules

Answer

Budget approval workflows