Soft Skills Soft Skills - Communication Giving and Receiving Feedback Questions and Answers 2

Question 1

A manager notices that an employee becomes defensive whenever receiving constructive criticism. What is the most effective approach to address this?

Accepted Answer

Use the SBI (Situation-Behavior-Impact) model to frame observations objectively

Answer

Avoid giving the employee any negative feedback in the future

Answer

Wait until the annual review to address all issues at once

Answer

Send the feedback via email so the employee can process it alone

Question 2

Which of the following best describes the concept of 'feedforward' as opposed to traditional feedback?

Accepted Answer

Offering suggestions focused on future improvement rather than past mistakes

Answer

Providing feedback before a task is completed

Answer

Giving feedback only to senior employees who can handle it

Answer

Delivering criticism in a forward-facing, public setting

Question 3

During a peer feedback session, a colleague shares work that has significant errors. What is the most professional way to respond?

Accepted Answer

Acknowledge the effort and strengths first, then address specific areas for improvement with examples

Answer

Point out every error immediately so nothing is missed

Answer

Say the work looks fine to avoid conflict

Answer

Redirect the conversation and mention the errors to your manager instead

Question 4

An employee receives feedback they believe is inaccurate. What is the most appropriate initial response?

Accepted Answer

Thank the person for the feedback, ask clarifying questions, and reflect before responding further

Answer

Immediately explain why the feedback is wrong

Answer

File a formal complaint with HR

Answer

Ignore the feedback entirely since it is inaccurate

Question 5

Which barrier most commonly prevents effective upward feedback from employees to managers?

Accepted Answer

Fear of retaliation or negative consequences

Answer

Lack of appropriate vocabulary

Answer

Absence of written feedback forms

Answer

Insufficient training in grammar and writing

Question 6

A team lead wants to create a culture of continuous feedback. Which practice would be LEAST effective?

Accepted Answer

Saving all feedback for quarterly performance reviews

Answer

Scheduling regular one-on-one check-ins with each team member

Answer

Modeling vulnerability by asking for feedback on their own leadership

Answer

Establishing team norms that normalize giving and receiving feedback