Soft Skills Leadership Soft Skills Leadership Conflict Resolution & Negotiation 2

Question 1

What does BATNA stand for in negotiation?

Accepted Answer

Best Alternative To a Negotiated Agreement

Answer

BATNA is the course of action a party will take if negotiations fail, setting the floor for acceptable outcomes.

Question 2

Which technique is most effective when emotions are running high during a workplace conflict?

Accepted Answer

Using active listening and reflective paraphrasing

Answer

Active listening and reflective paraphrasing help de-escalate emotions by making each party feel genuinely heard.

Question 3

In a negotiation, anchoring refers to:

Accepted Answer

Setting the first number or offer to influence the range of discussion

Answer

Anchoring leverages cognitive bias by establishing an initial reference point that shapes subsequent offers.

Question 4

A leader separates a conflict discussion into individual meetings before bringing both parties together. What is the purpose of this approach?

Accepted Answer

To gather each party's perspective and reduce defensiveness before a joint meeting

Answer

Individual pre-meetings (caucuses) help leaders understand each side's needs and lower emotional barriers before joint dialogue.

Question 5

Which of the following behaviors undermines successful conflict resolution?

Accepted Answer

Bringing up unrelated past grievances during the discussion

Answer

Raising unrelated past issues derails the current conflict discussion and increases defensiveness and resentment.

Soft Skills Leadership Practice Test