Soft Skills FREE Soft Skills - Communication: Interpersonal Communication Questions and Answers 2

Question 1

Which technique involves restating what someone said in your own words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Summarizing

Answer

Deflecting

Answer

Projecting

Question 2

What is the primary purpose of using open-ended questions in interpersonal communication?

Accepted Answer

To encourage detailed responses and deeper conversation

Answer

To limit the scope of a discussion

Answer

To end a conversation quickly

Answer

To assert dominance in a dialogue

Question 3

A coworker seems upset but says 'I'm fine.' What is the most effective interpersonal response?

Accepted Answer

Acknowledge their tone and gently ask if they'd like to talk

Answer

Accept their answer and walk away immediately

Answer

Tell them they don't look fine and demand an explanation

Answer

Ignore them entirely and continue working

Question 4

Which barrier to interpersonal communication occurs when a listener is mentally preparing their rebuttal instead of listening?

Accepted Answer

Rehearsing

Answer

Filtering

Answer

Advising

Answer

Placating

Question 5

In the context of workplace communication, what does 'psychological safety' primarily enable?

Accepted Answer

Team members feel safe to express ideas and concerns without fear of punishment

Answer

Employees are protected from physically unsafe working conditions

Answer

Managers can share criticism without any filters

Answer

Workers can avoid all forms of conflict

Question 6

Which of the following best describes the 'I-message' technique in conflict resolution?

Accepted Answer

Expressing feelings using statements that focus on your own experience rather than blaming others

Answer

Using indirect language to avoid confrontation entirely

Answer

Speaking in the third person to create emotional distance

Answer

Repeating the other person's words exactly as they said them