Soft Skills FREE Soft Skills - Communication: Conflict Resolution and Negotiation Questions and Answers 2

Question 1

During a team meeting, two colleagues disagree on a project approach. What is the most effective first step for the team lead to take?

Accepted Answer

Ask each person to explain their reasoning without interruption

Answer

Immediately side with the more senior team member

Answer

Table the discussion and move on to the next agenda item

Answer

Send both parties to HR for mediation

Question 2

Which negotiation approach focuses on finding solutions that satisfy the interests of all parties involved?

Accepted Answer

Integrative negotiation

Answer

Distributive bargaining

Answer

Positional negotiation

Answer

Competitive negotiation

Question 3

What does the acronym BATNA stand for in negotiation theory?

Accepted Answer

Best Alternative to a Negotiated Agreement

Answer

Basic Approach to Negotiation Analysis

Answer

Bilateral Agreement Through Negotiation Action

Answer

Best Attempt Toward Neutral Alignment

Question 4

A coworker consistently takes credit for your ideas in meetings. What is the most constructive conflict resolution approach?

Accepted Answer

Speak with them privately using specific examples and express how it affects you

Answer

Publicly call them out during the next meeting

Answer

Stop sharing ideas in meetings entirely

Answer

Report them to management without discussing it first

Question 5

In the Thomas-Kilmann Conflict Mode Instrument, which style involves high assertiveness and high cooperativeness?

Accepted Answer

Collaborating

Answer

Avoiding

Answer

Accommodating

Answer

Competing

Question 6

What is the primary risk of using avoidance as a long-term conflict resolution strategy?

Accepted Answer

It causes the underlying issues to escalate over time

Answer

It resolves conflicts too quickly

Answer

It requires too much direct communication

Answer

It forces compromises that neither party wants