Interpersonal Communication Flashcards
7 cards from real Soft Skills - Communication practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Interpersonal Communication flashcards as text
What does it mean to 'depersonalize' a conflict in the workplace?
Answer: Focus on behaviors and issues rather than personality attacks
Depersonalizing a conflict means addressing specific actions or situations instead of attacking the individual's character.
Which listening barrier occurs when you mentally rehearse your response instead of fully attending to the speaker?
Answer: Internal noise
Internal noise, such as mentally planning your reply, distracts you from fully processing what the speaker is saying.
The Johari Window model helps people understand interpersonal communication by illustrating:
Answer: Four quadrants of self-awareness and disclosure between self and others
The Johari Window maps information known/unknown to self and others, guiding self-disclosure and feedback in relationships.
When someone consistently uses 'you always' or 'you never' statements in arguments, the MAIN problem is:
Answer: Absolute generalizations trigger defensiveness and are rarely accurate
Absolute generalizations like 'always' and 'never' are rarely true and cause the other person to become defensive rather than receptive.
In the DEAL model of interpersonal conflict, what does the 'D' stand for?
Answer: Describe
In the DEAL model, 'Describe' refers to objectively stating the behavior or situation without evaluation or blame.
Which of the following BEST demonstrates high emotional intelligence during a heated discussion?
Answer: Taking a short pause to regulate emotions before responding
Pausing to regulate your emotions prevents reactive responses and allows for a more thoughtful, constructive exchange.
A manager who adjusts vocabulary and detail level when speaking to a new intern versus a senior engineer is demonstrating:
Answer: Communication accommodation
Communication accommodation theory describes how people adjust their style, tone, and vocabulary to match their audience for clearer connection.