Interpersonal Communication Flashcards
7 cards from real Soft Skills - Communication practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Interpersonal Communication flashcards as text
Which technique involves repeating the speaker's words back to them in your own words to confirm understanding?
Answer: Paraphrasing
Paraphrasing restates the speaker's message in your own words, confirming comprehension and showing engagement.
When a colleague is visibly upset, the BEST first response is to:
Answer: Acknowledge their feelings before problem-solving
Acknowledging emotions first validates the person and builds trust before moving into problem-solving mode.
The 'halo effect' in interpersonal communication refers to:
Answer: Letting one positive trait color overall perception of a person
The halo effect is a cognitive bias where one favorable trait leads us to assume other positive qualities in a person.
Which communication style is characterized by expressing needs clearly while respecting others' rights?
Answer: Assertive
Assertive communication balances honest self-expression with respect for the other person's perspective and boundaries.
Proxemics in interpersonal communication refers to:
Answer: The use of physical space and distance between people
Proxemics is the study of how physical distance and personal space communicate relationship and comfort levels.
A coworker says 'Fine, do whatever you want' in a flat tone while crossing their arms. This is an example of:
Answer: Incongruent communication
Incongruent communication occurs when verbal and nonverbal messages contradict each other, creating confusion.
Which factor most strongly determines whether feedback is received positively?
Answer: The timing and perceived intent of the feedback
People are most receptive to feedback when it is timely and they believe the giver genuinely wants to help them improve.