Giving and Receiving Feedback Flashcards
7 cards from real Soft Skills - Communication practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Giving and Receiving Feedback flashcards as text
In 360-degree feedback, which group of respondents is typically included?
Answer: Managers, peers, direct reports, and sometimes clients
360-degree feedback gathers input from multiple directions—above, below, and beside—to provide a comprehensive performance picture.
Which communication behavior most undermines trust when giving feedback?
Answer: Making generalizations like 'you always' or 'you never'
Absolute generalizations feel accusatory and inaccurate, triggering defensiveness and eroding trust in the feedback.
A team member consistently misses feedback conversations by saying they are 'too busy.' What does this most likely signal?
Answer: They may have psychological safety concerns about receiving feedback
Avoidance of feedback conversations often reflects fear of criticism or a lack of psychological safety in the relationship.
What does it mean to 'close the feedback loop' after giving developmental feedback?
Answer: Follow up to check progress and acknowledge improvements
Closing the loop means following up to see if the person has acted on the feedback and recognizing the changes they've made.
Which of the following best describes 'negative feedback' in communication theory (not everyday language)?
Answer: A signal indicating that a system is deviating from its goal
In communication and systems theory, negative feedback is corrective information that helps a system return to its desired state.
When an employee dismisses all feedback saying 'that's just your opinion,' the most effective response is to:
Answer: Provide concrete data or specific behavioral examples to support the observation
Backing feedback with observable evidence shifts the conversation from subjective opinion to objective observation.
Which element of feedback delivery has the greatest impact on how the message is received?
Answer: The tone, empathy, and intent conveyed by the giver
Research consistently shows that tone and perceived intent determine whether feedback is accepted or rejected, regardless of content.