Giving and Receiving Feedback Flashcards
7 cards from real Soft Skills - Communication practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Giving and Receiving Feedback flashcards as text
In the 'Situation-Behavior-Impact' (SBI) feedback model, what does the 'Impact' component address?
Answer: The effect the behavior had on others or the work
The Impact component explains why the behavior matters by describing its effect on the team, project, or stakeholders.
Which scenario best demonstrates an inappropriate time to give critical feedback?
Answer: Immediately after a mistake while the person is still upset
Giving critical feedback when someone is emotionally activated reduces their ability to receive it constructively.
What is 'confirmation bias' in the context of receiving feedback?
Answer: Seeking feedback only from people who will agree with you
Confirmation bias leads people to seek or accept only feedback that validates their existing beliefs, limiting growth.
A manager gives feedback by saying: 'Great job on the report! Also, your formatting was hard to read—try using headers next time.' What feedback technique is this?
Answer: Sandwich feedback
The sandwich technique wraps critical feedback between positive comments, though it can dilute the message if overused.
When feedback is delivered in a group setting rather than privately, it most commonly results in:
Answer: Embarrassment and defensiveness in the recipient
Public criticism triggers shame and defensiveness, making it far less effective than private, respectful feedback.
Which of the following is a key characteristic of 'radical candor' as a feedback approach?
Answer: Caring personally about the person while challenging them directly
Radical candor requires both genuine care for the individual and the courage to deliver honest, direct feedback.
After receiving unexpected negative feedback, the most professionally mature first step is to:
Answer: Thank the person and ask for time to reflect before responding
Thanking the giver and taking time to reflect shows maturity and allows for a more thoughtful, less reactive response.