Constructive Feedback Delivery Flashcards

What is the SBI model of feedback?

Answer: Situation, Behavior, Impact

The SBI model structures feedback around the Situation, the specific Behavior observed, and the Impact it had.

When is it appropriate to give positive feedback publicly?

Answer: When the achievement benefits the team and public recognition adds motivational value

Public positive recognition can reinforce desired behaviors and boost team morale, unlike critical feedback which should remain private.

Which listening behavior is most important while the feedback recipient responds?

Answer: Active listening without interruption

Active listening signals respect and helps you understand the recipient's perspective, which may reveal important context.

What should a feedback conversation always end with?

Answer: Agreed-upon next steps or goals

Ending with agreed-upon next steps transforms feedback from criticism into an action plan with shared accountability.

How does cultural background affect feedback delivery?

Answer: Different cultures vary in their preference for direct versus indirect feedback styles

Some cultures value direct, explicit feedback while others prefer indirect, face-saving approaches — awareness prevents miscommunication.

What is 'feedback fatigue' and how can it be avoided?

Answer: When constant criticism overwhelms recipients — avoid by balancing frequency and focusing on priorities

Feedback fatigue occurs when recipients are overwhelmed by too much or too frequent criticism, reducing its effectiveness.

Which scenario represents an example of 'labeling' that should be avoided in feedback?

Answer: 'You are a poor communicator.'

Labeling someone ('you are a poor communicator') attacks identity rather than behavior, triggering defensiveness and reducing openness to change.