Constructive Feedback Delivery Flashcards
7 cards from real Soft Skills - Communication practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Constructive Feedback Delivery flashcards as text
What is a key difference between evaluative and descriptive feedback?
Answer: Descriptive feedback states observable facts while evaluative feedback assigns judgment
Descriptive feedback ('you spoke for 15 minutes') is objective, while evaluative feedback ('you dominated the meeting') assigns judgment.
You need to give feedback to a high performer who made an uncharacteristic mistake. What approach is most appropriate?
Answer: Acknowledge their track record while addressing the specific incident directly
Acknowledging a strong track record before addressing the specific issue preserves trust and keeps the feedback proportional.
Which of the following questions best checks for understanding after delivering feedback?
Answer: 'What are your thoughts on what we discussed?'
Open-ended questions invite the recipient to process and respond to the feedback rather than just confirm they heard it.
What is 'feedforward' as opposed to traditional feedback?
Answer: Future-focused suggestions for improvement rather than past-focused criticism
Feedforward focuses on specific actions someone can take in the future, shifting from criticism of the past to guidance for the future.
A team member consistently misses deadlines. Which feedback framing is most effective?
Answer: 'When deadlines are missed, it delays the whole project — let's figure out what's getting in the way.'
Linking behavior to its impact and inviting problem-solving is more effective than labeling character or invoking social pressure.
How should a manager handle it when an employee rejects feedback outright?
Answer: Acknowledge the disagreement, restate the concern calmly, and allow time to process
Acknowledging disagreement without escalating maintains respect while keeping the critical message on the table.
In written feedback, what is the most common pitfall compared to verbal feedback?
Answer: Tone is harder to convey, making neutral comments appear harsh
Without vocal tone and facial expressions, written feedback can easily be misread as harsher or more critical than intended.