Conflict Resolution Strategies Flashcards
7 cards from real Soft Skills - Communication practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Conflict Resolution Strategies flashcards as text
What is the primary goal of a neutral third-party mediator in conflict resolution?
Answer: To facilitate communication and help parties reach their own agreement
A mediator is a neutral facilitator whose role is to guide dialogue and help disputing parties find a mutually acceptable solution, not to impose one.
Which approach is LEAST effective when trying to resolve a deeply rooted interpersonal conflict?
Answer: Ignoring the issue and hoping it resolves itself
Avoidance allows resentment to build and issues to escalate, making deep-rooted conflicts significantly harder to resolve over time.
When using the 'Interest-Based Relational' approach, what should you separate?
Answer: People from the problem
The Interest-Based Relational approach emphasizes separating people from the problem so that relationships are preserved while addressing the actual issue.
Two colleagues disagree on project priorities. Each gives up something to reach a middle-ground solution. This is called:
Answer: Compromise
Compromise involves both parties making concessions to reach an agreement, resulting in a solution that is acceptable but not ideal for either side.
What is 'position-based' negotiation, and why is it often less effective?
Answer: Stating what you want without flexibility; it can create deadlock
Position-based negotiation locks parties into stated demands, making it hard to find creative solutions since neither side explores underlying interests.
A manager notices tension between two team members but neither has raised a formal complaint. What is the best proactive step?
Answer: Hold separate private conversations to understand each perspective
Speaking privately with each party first allows the manager to understand both perspectives without escalating or embarrassing anyone publicly.
Which communication technique helps prevent misunderstandings from escalating into conflict?
Answer: Clarifying assumptions by asking open-ended questions
Asking open-ended questions to clarify assumptions prevents the miscommunications that often spark unnecessary conflict.