Assertive Communication Flashcards
7 cards from real Soft Skills - Communication practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Assertive Communication flashcards as text
Which of the following best describes assertive communication?
Answer: Expressing your needs and feelings confidently while respecting others
Assertive communication involves expressing yourself honestly and confidently while still respecting the rights and feelings of others.
A colleague takes credit for your idea in a meeting. An assertive response would be to:
Answer: Calmly clarify your contribution to the idea when appropriate
Calmly clarifying your contribution addresses the issue directly and professionally without attacking or avoiding the situation.
Which communication style is characterized by standing up for personal rights while ignoring others' rights?
Answer: Aggressive
Aggressive communication involves pursuing your own needs and goals without regard for the rights or feelings of others.
The 'I statement' technique in assertive communication helps by:
Answer: Expressing your feelings without accusing the listener
I statements (e.g., 'I feel frustrated when...') communicate your experience without blaming or attacking the other person.
Which body language cue is most consistent with assertive communication?
Answer: Maintaining steady eye contact with an open posture
Steady eye contact and open posture signal confidence and openness, which are hallmarks of assertive communication.
A passive communicator typically:
Answer: Avoids expressing their opinions to prevent conflict
Passive communicators tend to suppress their own needs and opinions to avoid conflict or displeasure from others.
When saying 'no' assertively, which approach is most effective?
Answer: Say no clearly and offer a brief honest reason without over-apologizing
Saying no with a clear, honest explanation respects both your own limits and the other person's need for clarity.