Soft Skills - Communication Giving and Receiving Feedback Questions and Answers

Question 1

A manager is preparing to give constructive feedback to an employee who has been missing deadlines.
Which of the following is the BEST way to phrase the feedback using the Situation-Behavior-Impact (SBI) model?

Accepted Answer

"In the last two weeks, you've submitted the project status reports after the deadline. This has caused delays in our team's workflow and has impacted our ability to meet client expectations."

Answer

"You're always late with your assignments, and it's making the whole team fall behind."

Answer

"You need to manage your time better. Your poor performance is reflecting badly on me and the department."

Answer

"I'm concerned about your recent performance. Can you tell me why you're struggling to meet deadlines?"

Question 2

When receiving constructive criticism that feels inaccurate or unfair, what is the most productive immediate response?

Accepted Answer

Listen fully, thank the person for their perspective, and ask clarifying questions to ensure you understand.

Answer

Immediately list all the reasons why the feedback is wrong to correct the misunderstanding.

Answer

Interrupt the person giving the feedback to provide your perspective before they finish.

Answer

Say nothing and walk away to avoid an emotional confrontation.

Question 3

Which of the following is a key principle for delivering effective positive feedback?

Accepted Answer

Be specific about the action and its positive impact, linking it to team or company goals.

Answer

Keep it general, like "Good job this week," to make it universally applicable.

Answer

Focus on the person's inherent traits, such as "You're so smart."

Answer

Save all positive feedback for the annual performance review to make it more impactful.

Question 4

A junior team member is giving a presentation and appears nervous, speaking too quickly and avoiding eye contact. You want to give them feedback to help them improve for their next presentation. What is the most appropriate approach?

Accepted Answer

Wait for a private, one-on-one setting and use the 'feedback sandwich' method, starting with praise, offering the critique, and ending with more praise.

Answer

Send them a detailed email immediately after the meeting listing everything they did wrong.

Answer

Announce in the next team meeting that everyone needs to work on their presentation skills, hoping they get the message.

Answer

Correct them publicly during the presentation so they can make adjustments in real-time.

Question 5

The DESC model is a framework for structuring difficult conversations and giving assertive feedback. What does the 'S' in DESC stand for?

Accepted Answer

Specify

Answer

Solution

Answer

Situation

Answer

Summarize

Question 6

When giving feedback, focusing on observable behaviors rather than personality traits is recommended because it:

Accepted Answer

Makes the feedback less personal, less likely to provoke defensiveness, and more actionable.

Answer

Allows you to use subjective language and personal opinions.

Answer

Is a faster way to get the person to change their core personality.

Answer

Helps you avoid having to provide specific examples.

A manager is preparing to give constructive feedback to an employee who has been missing deadlines.Which of the following is the BEST way to phrase the feedback using the Situation-Behavior-Impact (SBI) model?

A manager is preparing to give constructive feedback to an employee who has been missing deadlines.
Which of the following is the BEST way to phrase the feedback using the Situation-Behavior-Impact (SBI) model?