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Safe Transportation and After-Service Care Flashcards

6 cards from real SMARTSERVE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Safe Transportation and After-Service Care flashcards as text

  1. What is the most effective way a server can help ensure an intoxicated patron gets home safely?

    Answer: Arrange or suggest safe transportation such as a taxi, rideshare, or designated driver

    Arranging or facilitating safe transportation is the most effective action a server can take to ensure an intoxicated patron does not harm themselves or others getting home.

  2. What is a designated driver (DD) program and how does it support Smart Serve principles?

    Answer: An arrangement where one member of a group abstains from alcohol to drive others home safely

    A designated driver program designates a sober member of a group to drive, which directly reduces impaired driving — a core goal of responsible alcohol service.

  3. If no designated driver is available and a patron is intoxicated, what should a server suggest?

    Answer: Suggest calling a taxi, rideshare service, or a sober friend or family member to pick them up

    Suggesting a taxi, rideshare, or having a sober contact pick them up provides a practical, safe alternative to impaired driving.

  4. A patron's friend offers to drive them home but appears to have also been drinking. What should the server do?

    Answer: Advise both patrons against driving and suggest an alternative such as a taxi or rideshare

    If both the patron and their intended driver appear intoxicated, the server must advise both against driving and actively suggest an alternative safe transport option.

  5. What role can an establishment play in supporting safe transportation for patrons?

    Answer: Establishments can post taxi numbers, partner with rideshare services, and train staff to facilitate safe departures

    Establishments can take proactive measures — posting transport information, partnering with rideshares, and training staff — to reduce the risk of patrons driving while impaired.

  6. Why should a server never physically force an intoxicated patron out of an establishment?

    Answer: Physical force could injure the patron, expose the establishment to assault liability, and escalate the situation dangerously

    Using physical force carries significant risks including injury to the patron, assault liability for staff, and dangerous escalation; verbal de-escalation and professional support are always preferred.