Safe Transportation and After-Service Care Flashcards
6 cards from real SMARTSERVE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Safe Transportation and After-Service Care flashcards as text
What does it mean for an establishment to have an 'occupier's liability' concern when an intoxicated patron slips and falls on the premises?
Answer: The establishment may be held partially liable if it failed to maintain safe conditions or allowed an obviously intoxicated person to remain
Under occupier's liability, establishments can face shared liability if they failed to maintain safe premises or negligently allowed a visibly intoxicated patron to be in a hazardous situation.
What is a 'safe ride home' program and what benefit does it provide an establishment?
Answer: An establishment-run or partnered initiative that arranges transportation for patrons, reducing drunk driving and demonstrating responsible service
Safe ride programs both reduce impaired driving incidents and demonstrate a good-faith commitment to responsible service, which can reduce the establishment's legal liability.
What should a server do if an intoxicated patron's vehicle keys are in plain sight on the table?
Answer: Use the situation as an opportunity to discuss safe transportation and offer to arrange a ride
Visible keys present an ideal moment to proactively raise the topic of safe transportation with the patron, turning a potential risk into a prevention opportunity.
Why is it important for servers to know local taxi and rideshare contact information?
Answer: Having transportation contacts available allows servers to facilitate safe departure for intoxicated patrons quickly and efficiently
Ready access to transportation contacts allows servers to act quickly when arranging safe departures for intoxicated patrons, reducing the window during which a patron might attempt to drive.
When should a server offer an intoxicated patron a complimentary non-alcoholic beverage?
Answer: As soon as alcohol service is stopped, to ease the transition and keep the patron in a managed, safe environment
Immediately offering a non-alcoholic alternative when stopping service helps retain the patron in a supervised environment and reduces the chance of an immediate unsafe departure.
What is the final step in completing a responsible service interaction with an intoxicated patron?
Answer: Confirming the patron has departed safely via arranged transportation and documenting the incident
Confirming safe departure and completing a written incident report closes the responsible service loop, fulfilling both the duty of care and the documentation obligation.