Refusing Service and Intervention Flashcards
6 cards from real SMARTSERVE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Refusing Service and Intervention flashcards as text
What does it mean to 'pace' a patron's drinking?
Answer: Slowing the rate of alcohol service by checking in, offering water, and monitoring consumption
Pacing involves actively managing how quickly a patron consumes alcohol through attentive service strategies before intoxication becomes an issue.
A group of patrons is visibly drinking very quickly and ordering rounds rapidly. What should a server do?
Answer: Monitor the group carefully, slow service timing, offer food and water, and prepare to intervene if needed
Proactive monitoring, slowing service, and offering food and water allows the server to manage the situation before any individual becomes dangerously intoxicated.
Under the Smart Serve program, what is the recommended approach if a patron refuses to accept a refusal of service?
Answer: Maintain the refusal calmly, seek management support, and escalate to security or police if necessary
Maintaining a firm, calm refusal while escalating support to management, security, or police is the proper procedure when a patron refuses to accept a service refusal.
What is the purpose of a 'spill plan' in a licensed establishment?
Answer: A prepared strategy for managing intoxicated patrons, including who handles refusals and security escalation
A spill plan outlines staff roles and procedures for managing intoxicated patrons, including refusal steps and security escalation pathways.
Which of the following best demonstrates that a server has met their duty of care toward an intoxicated patron?
Answer: Stopping service, offering alternatives, arranging safe transportation, and documenting the incident
Meeting duty of care requires stopping service, providing alternatives, ensuring safe transportation, and documenting the incident to create a record of responsible action.
Why should servers avoid using food or coffee as a method to 'sober up' a patron quickly?
Answer: Only time reduces BAC — food and coffee do not eliminate alcohol from the bloodstream
Only time allows the liver to metabolize and eliminate alcohol from the bloodstream; food and coffee may reduce symptoms temporarily but do not lower BAC.