SMARTSERVE Safe Transportation and After-Service Care 3

Question 1

What does it mean for an establishment to have an 'occupier's liability' concern when an intoxicated patron slips and falls on the premises?

Accepted Answer

The establishment may be held partially liable if it failed to maintain safe conditions or allowed an obviously intoxicated person to remain

Answer

The patron assumes full liability for their own intoxication

Answer

Only patrons who were told about the hazard are responsible

Answer

The slip and fall liability only applies outside the licensed premises

Question 2

What is a 'safe ride home' program and what benefit does it provide an establishment?

Accepted Answer

An establishment-run or partnered initiative that arranges transportation for patrons, reducing drunk driving and demonstrating responsible service

Answer

A government-subsidized taxi program for all Ontario residents

Answer

A program requiring patrons to prove sobriety before driving

Answer

A designated area inside the establishment for patrons to sleep safely

Question 3

What should a server do if an intoxicated patron's vehicle keys are in plain sight on the table?

Accepted Answer

Use the situation as an opportunity to discuss safe transportation and offer to arrange a ride

Answer

Ignore them — key management is not the server's responsibility

Answer

Confiscate the keys without the patron's permission

Answer

Ask a coworker to hide the keys

Question 4

Why is it important for servers to know local taxi and rideshare contact information?

Accepted Answer

Having transportation contacts available allows servers to facilitate safe departure for intoxicated patrons quickly and efficiently

Answer

Servers earn a commission on taxi referrals

Answer

It is a mandatory requirement under the LLCA

Answer

It helps the establishment attract more patrons via transportation partnerships

Question 5

When should a server offer an intoxicated patron a complimentary non-alcoholic beverage?

Accepted Answer

As soon as alcohol service is stopped, to ease the transition and keep the patron in a managed, safe environment

Answer

Only after the patron has paid their bill

Answer

Only if the patron specifically requests one

Answer

After the patron has agreed to take a taxi home

Question 6

What is the final step in completing a responsible service interaction with an intoxicated patron?

Accepted Answer

Confirming the patron has departed safely via arranged transportation and documenting the incident

Answer

Presenting the bill and asking them to leave promptly

Answer

Calling the patron the next day to check on them

Answer

Informing the patron of the legal consequences of drunk driving