SMARTSERVE Safe Transportation and After-Service Care 2

Question 1

What signs should prompt a server to call emergency services for an intoxicated patron?

Accepted Answer

The patron is unconscious, has difficulty breathing, is having a seizure, or cannot be roused

Answer

The patron asks for a glass of water

Answer

The patron is very emotional

Answer

The patron is speaking very slowly

Question 2

While waiting for emergency services to arrive for an unconscious intoxicated patron, what should staff do?

Accepted Answer

Place the patron in the recovery position, monitor breathing, stay with them, and keep them warm

Answer

Give the patron water to drink

Answer

Attempt to wake the patron by shaking them vigorously

Answer

Ask other patrons to leave the area and lock the doors

Question 3

What is the 'walk of shame' myth and why is it dangerous?

Accepted Answer

The false belief that walking around in cold air will sober someone up quickly

Answer

The belief that embarrassing a patron will stop them from drinking

Answer

The idea that patrons who leave on foot are automatically safe

Answer

The misconception that intoxicated patrons always ask for help

Question 4

If an intoxicated patron leaves the establishment on foot during cold weather, what should the server consider?

Accepted Answer

Alerting management so a welfare check or transportation offer can be made before the patron is out of reach

Answer

Nothing — once they leave the premises, there is no further responsibility

Answer

Calling police immediately since walking is also a form of impaired travel

Answer

Offering to store their jacket until they return

Question 5

Which of the following best supports a patron's safe departure from a licensed establishment?

Accepted Answer

Ensuring they have a confirmed safe ride and are in a capable state to reach it before they leave

Answer

Providing them with a final drink for the road

Answer

Walking them to their car and ensuring they buckle their seatbelt

Answer

Giving them a bottle of water and wishing them a good night

Question 6

How should an incident involving an intoxicated patron who required intervention be recorded?

Accepted Answer

In a written incident log with date, time, observations, actions taken, and outcome

Answer

Verbally reported to the next shift manager only

Answer

Only if the patron made a formal complaint

Answer

In a private note kept by the server for personal reference