Checking Identification & Age Verification Flashcards
6 cards from real SMART SERVE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Checking Identification & Age Verification flashcards as text
At what apparent age should a server request identification from a patron?
Answer: Anyone who looks under 25
Best practice in Ontario is to ask for ID from anyone who appears to be under 25, even though the legal drinking age is 19. This provides a safety margin.
Which of the following is an acceptable form of identification in Ontario?
Answer: Ontario driver's licence or Canadian passport
Acceptable IDs must be government-issued with a photo, date of birth, and signature. Ontario driver's licences, Canadian passports, BYID cards, and Canadian citizenship cards are accepted.
A patron presents an ID that appears to have been tampered with. What should the server do?
Answer: Refuse service politely and suggest the patron obtain valid ID
The server should politely refuse service and explain that the ID cannot be accepted. Servers should not confiscate IDs as this could escalate the situation. Management should be notified.
A group of young people arrives and only one has valid ID. Can the server serve alcohol to just that person?
Answer: No — if others appear underage, the entire group should be questioned
Servers should exercise caution with groups. If other members appear underage, they should also be asked for ID to prevent the of-age person from sharing drinks with minors.
What features should a server check when examining an Ontario driver's licence?
Answer: Photo match, date of birth, expiry date, and security features (hologram, UV features)
A thorough ID check includes: photo matches the patron, date of birth confirms legal age, licence hasn't expired, and security features (holograms, microprinting, UV elements) appear genuine.
A patron claims they forgot their ID but insists they are of legal age. What should the server do?
Answer: Refuse service — no valid ID means no alcohol service
Without valid ID, the server cannot verify age and must refuse alcohol service. No exceptions, regardless of how old the patron appears or what they claim.