Smart Serve Customer Interaction and Safety 2

Question 1

A patron becomes aggressive after being cut off from alcohol service. What is the recommended approach?

Accepted Answer

Remain calm, speak respectfully, explain the legal requirement, and offer alternatives like food or non-alcoholic drinks

Answer

Argue back to establish authority

Answer

Immediately call police without speaking to the patron

Answer

Apologize and resume serving them

Question 2

A patron trips and falls in the establishment. What should the server do first?

Accepted Answer

Check if the patron is injured and provide first aid if needed

Answer

Ignore it unless they ask for help

Answer

Immediately have them sign a liability waiver

Answer

Move them outside the establishment

Question 3

What is 'duty of care' in the context of serving alcohol?

Accepted Answer

The legal obligation to take reasonable steps to prevent foreseeable harm to patrons and others

Answer

The obligation to provide the best quality drinks

Answer

The requirement to clean the bar area regularly

Answer

The duty to check the alcohol content of drinks

Question 4

A patron who has been drinking wants to drive home. What should the server do?

Accepted Answer

Offer alternatives: taxi, designated driver, public transit, or offer to call someone

Answer

It's not the server's business

Answer

Take away their car keys by force

Answer

Let them leave but note the licence plate

Question 5

A regular patron tells the server they're taking medication but still want to order a beer. What should the server consider?

Accepted Answer

Consider that alcohol can interact dangerously with many medications and may accelerate intoxication

Answer

Serve them since it's their personal choice

Answer

Only be concerned if it's prescription medication

Answer

Medications don't affect alcohol tolerance

Question 6

What is the recommended way to handle a patron who is becoming verbally abusive to other customers?

Accepted Answer

Approach the patron calmly, set clear behavioral expectations, and involve management if behavior continues

Answer

Ask other customers to move away

Answer

Yell at the patron to stop

Answer

Do nothing unless they become physical

A patron becomes aggressive after being cut off from alcohol service.What is the recommended approach?