SLM Rewards Configuration 5

Question 1

An administrator needs to configure a reward where the points cost decreases for members with higher tier status. Which Loyalty Management feature enables this tiered pricing for redemptions?

Accepted Answer

Tier-Based Redemption Rule

Answer

Reward Rate Adjustment

Answer

Benefit with Points Discount

Answer

Dynamic Reward Pricing

Question 2

In Salesforce Loyalty Management, which record type must be created to allow members to earn points by redeeming a partner reward at a third-party location?

Accepted Answer

Program Partner

Answer

Partner Program Association

Answer

Partner Transaction Rule

Answer

External Reward Integration

Question 3

When a member redeems points for a reward through the standard Loyalty Management APIs, which HTTP method is used in the redemption API call?

Accepted Answer

POST

Answer

GET

Answer

PUT

Answer

PATCH

Question 4

A Reward is configured with both a 'Points Required' value and a 'Cash Value' field. Which business scenario does this dual configuration support?

Accepted Answer

Points-plus-cash redemption where members pay part in points and part in money

Answer

A display-only conversion rate for reporting dashboards

Answer

Automatic currency conversion when points are insufficient

Answer

Threshold alerts sent when member points fall below the cash equivalent

Question 5

Which Salesforce Loyalty Management object stores the rules that govern when and how many points are deducted during a reward redemption, including conditions and exception handling?

Accepted Answer

Redemption Rule

Answer

Redemption Process

Answer

Loyalty Rule

Answer

Transaction Journal Rule

Question 6

An administrator wants to configure a reward that automatically expires from a member's wallet 90 days after issuance, regardless of the global reward end date. Where should this be configured?

Accepted Answer

Set an Expiration Policy on the Reward record with a relative duration

Answer

Add a Scheduled Flow triggered 90 days after Member Reward creation

Answer

Configure the Loyalty Program's default wallet expiry to 90 days

Answer

Set the 'Member Reward Expiry Days' field on the Loyalty Program record

Question 7

Which capability does the Reward Catalog feature in Experience Cloud provide for Loyalty Management implementations?

Accepted Answer

A self-service portal where members can browse and redeem available rewards

Answer

A backend API endpoint for bulk reward imports from external systems

Answer

An admin interface for managing reward inventory levels

Answer

A reporting dashboard showing reward redemption analytics