Rewards Configuration Flashcards
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Read the first 7 Rewards Configuration flashcards as text
An administrator needs to configure a reward where the points cost decreases for members with higher tier status. Which Loyalty Management feature enables this tiered pricing for redemptions?
Answer: Tier-Based Redemption Rule
Tier-Based Redemption Rules allow the configuration of different point costs for the same reward depending on the member's current tier level.
In Salesforce Loyalty Management, which record type must be created to allow members to earn points by redeeming a partner reward at a third-party location?
Answer: Program Partner
A Program Partner record establishes the relationship between the loyalty program and the third-party partner, enabling point earn and burn transactions at that partner.
When a member redeems points for a reward through the standard Loyalty Management APIs, which HTTP method is used in the redemption API call?
Answer: POST
The Loyalty Management redemption API uses a POST request to create the redemption transaction, following REST conventions for resource creation.
A Reward is configured with both a 'Points Required' value and a 'Cash Value' field. Which business scenario does this dual configuration support?
Answer: Points-plus-cash redemption where members pay part in points and part in money
Configuring both Points Required and Cash Value enables a points-plus-cash redemption model, where members can pay a combination of points and money to claim a reward.
Which Salesforce Loyalty Management object stores the rules that govern when and how many points are deducted during a reward redemption, including conditions and exception handling?
Answer: Redemption Rule
Redemption Rules define the logic that governs point deductions, eligibility conditions, and processing steps when a member redeems a reward.
An administrator wants to configure a reward that automatically expires from a member's wallet 90 days after issuance, regardless of the global reward end date. Where should this be configured?
Answer: Set an Expiration Policy on the Reward record with a relative duration
An Expiration Policy with a relative duration (e.g., 90 days from issuance) on the Reward record controls per-instance expiry independent of the reward's global end date.
Which capability does the Reward Catalog feature in Experience Cloud provide for Loyalty Management implementations?
Answer: A self-service portal where members can browse and redeem available rewards
The Reward Catalog in Experience Cloud provides a member-facing self-service interface where members can browse available rewards and initiate redemptions directly.