Rewards Configuration Flashcards
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Read the first 7 Rewards Configuration flashcards as text
Which object is used in Salesforce Loyalty Management to track the actual issued instance of a reward to a specific member?
Answer: Member Reward
The Member Reward object records the specific instance of a reward that has been issued to or redeemed by a loyalty program member.
When configuring point-based redemption, the 'Points Required' field on a Reward record controls which behavior?
Answer: The number of points deducted from a member's balance when redeeming
The Points Required field defines how many points are subtracted from a member's points balance when they successfully redeem that specific reward.
A loyalty program has both 'Base Points' and 'Bonus Points' currencies. When configuring a reward, the administrator must specify which currency applies. Where is this configured?
Answer: In the Reward's 'Currency' lookup field
Each Reward record has a Currency lookup field that specifies which loyalty program currency (e.g., Base Points or Bonus Points) is used for the redemption cost.
What is the purpose of the 'Fulfillment Action' field on a Reward record in Salesforce Loyalty Management?
Answer: It specifies the automated process that delivers the reward after redemption
The Fulfillment Action field references a Flow or process that is automatically invoked to deliver or provision the reward once a member redeems it.
An administrator configures a reward with an 'Expiration Date' field. What does this control for the member?
Answer: The last date on which this reward can be redeemed by any member
The Expiration Date on a Reward record sets the deadline after which no member can redeem that reward, regardless of their points balance.
Which Salesforce Loyalty Management feature allows an administrator to create a reward that is only available to members in a specific tier?
Answer: Reward Eligibility Rule
Reward Eligibility Rules allow administrators to restrict reward availability to members who meet specific criteria, including membership in a particular loyalty tier.
When a member redeems a reward in Salesforce Loyalty Management, which record is automatically created to reflect the points deduction in the member's account?
Answer: Transaction Journal
A Transaction Journal entry is automatically created upon redemption, recording the points debit against the member's loyalty currency balance.