Rewards Configuration Flashcards
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Read the first 7 Rewards Configuration flashcards as text
Which object in Salesforce Loyalty Management serves as the central catalog for items members can redeem their points for?
Answer: Reward
The Reward object is the central catalog record in Loyalty Management that defines what members can redeem, including type, cost, and availability.
When configuring a Voucher reward type in Salesforce Loyalty Management, which field defines the monetary value assigned to the generated voucher?
Answer: Face Value
The Face Value field on a voucher reward specifies the monetary amount that will be applied when the voucher is redeemed by the member.
A loyalty administrator needs to limit how many times a single reward can be redeemed across all members per month. Which configuration approach best addresses this?
Answer: Set a Redemption Limit on the Reward record
The Redemption Limit field on the Reward record controls the maximum number of times the reward can be redeemed across the entire program within a defined period.
Which reward category in Salesforce Loyalty Management is best suited for issuing a percent-off coupon at a partner's retail store?
Answer: Voucher Reward
A Voucher Reward is designed for discounts and coupons, including percent-off offers that can be redeemed at partner or brand locations.
In Loyalty Management, what must be true about a Reward record before members can successfully redeem it?
Answer: Its Status must be set to Active
A Reward record must have an Active status for members to be eligible to redeem it; inactive rewards are not presented or processed.
When setting up a reward that grants members a free product from a partner, which related record links the Reward to the specific external partner organization?
Answer: Program Partner
The Program Partner record links a partner organization to the loyalty program and is referenced when configuring partner-fulfilled rewards.
A company wants members to redeem points for a third-party airline ticket. Which Reward Type should the administrator select?
Answer: Travel
The Travel reward type in Salesforce Loyalty Management is specifically designed for airline tickets, hotel stays, and other travel-related redemptions.