Practice Test Geeks(SLM) Salesforce Loyalty Management Certification Practice Test
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Program Rules Flashcards

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Read the first 7 Program Rules flashcards as text

  1. Which rule type in Salesforce Loyalty Management is used to automatically assign points when a member makes a qualifying purchase?

    Answer: Accrual Rule

    Accrual Rules define the logic for awarding points or currency to members based on qualifying transactions or activities.

  2. A loyalty program administrator wants to prevent a rule from firing multiple times for the same transaction. Which setting should be configured?

    Answer: Rule Limit

    Rule Limit controls how many times a specific rule can be applied, preventing duplicate point awards for the same event.

  3. In Salesforce Loyalty Management, what is the purpose of a 'Qualifying Points' accrual rule compared to a 'Non-Qualifying Points' rule?

    Answer: Qualifying points count toward tier status; non-qualifying points do not

    Qualifying Points accumulate toward tier threshold calculations, while Non-Qualifying Points only add to the member's redeemable balance.

  4. A retailer wants to award double points on weekends. Which feature of Program Rules supports this time-based condition?

    Answer: Rule Condition with Date/Time filter

    Rule Conditions can include Date/Time filters that restrict when a rule applies, enabling time-specific accrual scenarios.

  5. When configuring a redemption rule, what does the 'Minimum Redemption Amount' field control?

    Answer: The lowest number of points a member must redeem at one time

    Minimum Redemption Amount sets the floor for how many points a member must use in a single redemption event.

  6. A loyalty program has two accrual rules that could both apply to a single transaction. Which mechanism determines which rule executes first?

    Answer: Rule Priority

    Rule Priority is a numeric field that determines the order in which rules are evaluated when multiple rules match the same event.

  7. Which object in Salesforce Loyalty Management stores the individual execution log of a program rule for audit purposes?

    Answer: Transaction Journal

    Transaction Journals record each loyalty event, including which rules fired and what currency adjustments were made.