Practice Test Geeks(SLM) Salesforce Loyalty Management Certification Practice Test
← All SLM Flashcard Decks

Program Configuration Flashcards

7 cards from real SLM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Program Configuration flashcards as text

  1. An admin is configuring a program where Gold members earn 2x points on all purchases. Where in Loyalty Management is this multiplier best configured?

    Answer: Member Tier record's Points Multiplier field

    The Points Multiplier field on the Member Tier record applies a tier-based multiplier to the base accrual rate for members at that tier.

  2. What is the role of a 'Loyalty Program Process' in Salesforce Loyalty Management?

    Answer: It automates point accrual, redemption, and tier evaluation through defined rules

    A Loyalty Program Process defines the automated business logic—accrual, redemption, and tier evaluation—triggered by member transactions.

  3. A retailer wants its loyalty program to recognize purchases made in both a mobile app and in-store POS. Which Loyalty Management mechanism captures these varied transaction sources?

    Answer: Transaction Journals with a Channel Type field

    Transaction Journals record each qualifying activity and include a Channel Type field to identify whether the transaction came from mobile, web, POS, or another source.

  4. In Loyalty Management, what does 'Tier Qualifying Period' refer to?

    Answer: The window of time during which a member must reach a tier's threshold to earn or retain that tier

    The Tier Qualifying Period is the defined timeframe (e.g., calendar year) within which a member must accumulate the required qualifying points to achieve or maintain a tier.

  5. Which Loyalty Management object records the specific amount of points a member has earned or redeemed in a given transaction?

    Answer: Member Currency

    The Member Currency object stores the running balance and tracks point changes (credits and debits) for each member's currency balance.

  6. When configuring program enrollment, which setting ensures that members who join are automatically placed into the lowest tier?

    Answer: Set the Base Tier flag to True on the lowest Member Tier

    Marking the lowest Member Tier as the Base Tier ensures that newly enrolled members are automatically assigned to it upon enrollment.

  7. A business requires that points earned from a promotional campaign not be counted toward tier qualification. How should the admin configure this?

    Answer: Issue the promotional points as Non-Qualifying Points currency

    Awarding promotional rewards as Non-Qualifying Points (NQP) currency ensures they are redeemable but excluded from the member's tier qualification calculation.