Practice Test Geeks(SLM) Salesforce Loyalty Management Certification Practice Test
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Integration and Automation Flashcards

7 cards from real SLM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Integration and Automation flashcards as text

  1. Which Salesforce tool allows external systems to subscribe to Loyalty Management events in real time without polling?

    Answer: Platform Events

    Platform Events enable event-driven integrations where external systems subscribe to Loyalty events published by Salesforce in real time.

  2. A retailer wants to automatically award bonus points when a customer completes a survey in an external system. Which integration approach best supports this in Loyalty Management?

    Answer: Inbound REST API call to the accrual endpoint

    An inbound REST API call from the external survey system to the Loyalty Management accrual endpoint triggers point awards in real time upon survey completion.

  3. What is the purpose of the 'processJournalEntries' API in Salesforce Loyalty Management?

    Answer: To bulk-process accrual and redemption transactions

    The processJournalEntries API allows bulk submission of accrual and redemption transactions, making it ideal for high-volume integration scenarios.

  4. When using MuleSoft to integrate an e-commerce platform with Salesforce Loyalty Management, which pattern ensures idempotency for duplicate transaction prevention?

    Answer: Assigning a unique transaction reference ID checked before processing

    Assigning and checking a unique transaction reference ID before processing ensures duplicate transactions from the e-commerce platform are rejected or ignored.

  5. Which Salesforce feature should be used to automatically enroll a Contact in a Loyalty Program when their account type changes to 'Premium'?

    Answer: Record-triggered Flow invoking the enrollMember action

    A record-triggered Flow can detect the account type field change and invoke the Loyalty Management enrollMember invocable action automatically.

  6. A Loyalty program needs to send a personalized email with a member's current points balance immediately after every accrual. Which automation best achieves this?

    Answer: An after-save Flow triggered on the Journal Entry object

    An after-save Flow on the Journal Entry object fires immediately after each accrual record is created, enabling real-time personalized email notifications.

  7. Which API version introduced enhanced support for the Loyalty Management accrual and redemption endpoints in Salesforce?

    Answer: API v54.0

    Salesforce Loyalty Management APIs were significantly enhanced starting with API v54.0, aligning with the GA release of the Loyalty Management product.