Skills and Competency Leadership and Management 2 — Questions and Answers
Question 1: What is 'delegation' in management?
- A manager doing all tasks personally
- Assigning responsibility and authority for tasks to subordinates (Correct answer)
- Removing employees from a project
- Transferring employees to another department
Correct answer: Assigning responsibility and authority for tasks to subordinates
Delegation involves a manager assigning specific responsibilities and the authority needed to accomplish them to team members.
Question 2: Which conflict resolution style seeks a win-win outcome for all parties?
- Avoidance
- Competition
- Collaboration (Correct answer)
- Accommodation
Correct answer: Collaboration
Collaboration in conflict resolution works toward a solution that fully satisfies the concerns of all parties involved.
Question 3: What does SMART stand for in the context of goal-setting?
- Strategic, Measurable, Achievable, Realistic, Timely
- Specific, Measurable, Achievable, Relevant, Time-bound (Correct answer)
- Simple, Meaningful, Actionable, Realistic, Trackable
- Structured, Manageable, Attainable, Responsible, Targeted
Correct answer: Specific, Measurable, Achievable, Relevant, Time-bound
SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound, providing a clear framework for effective goal-setting.
Question 4: What is the purpose of a performance appraisal?
- To terminate underperforming employees
- To evaluate and document employee performance against set standards (Correct answer)
- To increase salaries automatically
- To replace job descriptions
Correct answer: To evaluate and document employee performance against set standards
Performance appraisals formally assess an employee's work relative to expectations, informing decisions on development, compensation, and promotion.
Question 5: Which management function involves monitoring progress and correcting deviations from the plan?
- Planning
- Organizing
- Leading
- Controlling (Correct answer)
Correct answer: Controlling
The controlling function of management involves tracking performance, comparing it against goals, and taking corrective action when necessary.
Question 6: What is 'emotional labor' as it relates to workplace competency?
- Physical exertion in emotional situations
- Managing and regulating emotions as part of job performance (Correct answer)
- Crying at work due to stress
- Hiring emotionally sensitive employees
Correct answer: Managing and regulating emotions as part of job performance
Emotional labor refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job role.
Skills and Competency Leadership and Management 2
What is 'delegation' in management?