Situational Judgement Test Situational Judgement Workplace Scenarios 3

Question 1

You are a department manager in a large hospital.
Situation: You receive an anonymous tip that one of your nurses may be taking small quantities of controlled medication for personal use.
You have no direct evidence but the tip comes from a usually reliable source.
What is the MOST appropriate action?

Accepted Answer

Report the concern immediately to your line manager and the hospital's clinical governance or compliance team, following the organisation's substance-misuse policy

Answer

Confront the nurse directly in a team meeting to deter further behaviour

Answer

Ignore the tip since it is anonymous and you have no proof

Answer

Conduct your own informal investigation by monitoring the nurse's behaviour for a month before deciding

Question 2

You are a customer experience manager at a hotel. Situation: A guest complains loudly in the lobby that their room was not cleaned properly and demands to be moved to a suite at no extra charge, even though all suites are currently occupied by paying guests. Other guests in the lobby are watching the exchange. What is the MOST appropriate action?

Accepted Answer

Calmly invite the guest to a private area, sincerely apologise for the housekeeping lapse, offer a meaningful remedy such as a complimentary upgrade when available or an immediate re-clean with a discount, and follow up personally

Answer

Loudly explain hotel policy to the complaining guest in the lobby so other guests can hear that the hotel is in the right

Answer

Immediately promise a suite upgrade at no charge to end the public scene, even if it means bumping another guest

Answer

Tell the guest there is nothing you can do tonight and suggest they write a review

Question 3

You are a junior accountant at a firm. Situation: Your manager asks you to classify a personal expense on a client entertainment budget to make the department numbers look better at month end. You are fairly certain this would violate company expense policy and possibly tax regulations. What is the MOST appropriate action?

Accepted Answer

Politely decline, explain your concerns about policy and regulatory compliance, and suggest your manager speak with the finance director or compliance officer

Answer

Process the expense as instructed since your manager has authority over the budget

Answer

Agree verbally but then process the expense correctly and hope your manager does not notice

Answer

Immediately report your manager to external regulators without raising it internally first

Question 4

You are a team coordinator for a remote technology team. Situation: You notice that one team member has not contributed to any shared documents or team meetings over the past two weeks. Their work output has dropped significantly. A colleague mentions quietly that the team member may be going through personal difficulties. What is the MOST appropriate action?

Accepted Answer

Reach out privately and compassionately to check in on the team member's wellbeing, let them know you have noticed a change, and discuss whether they need support or temporary adjustments to their workload

Answer

Assign the team member's tasks to other team members without saying anything to avoid embarrassing them

Answer

Send a performance improvement notice immediately to create a formal record

Answer

Raise the issue in the next team meeting to ensure everyone is aware of the workload impact

Question 5

You are a shift supervisor at a busy fast food restaurant. Situation: During the lunch rush, the point-of-sale system crashes and a long queue is building. Two of your staff are arguing about whose fault the crash is while customers grow impatient. What is the MOST appropriate action?

Accepted Answer

Immediately redirect both staff members to their customer-facing duties, switch to the manual backup process to keep orders moving, and address the system issue and the argument after the rush has passed

Answer

Join the staff discussion to determine whose fault it is so accountability is clear

Answer

Close the restaurant temporarily until the system is fixed to avoid customer frustration

Answer

Tell customers there will be a delay and take a break until the system is restored

Question 6

You are a HR business partner. Situation: An employee approaches you in confidence to report that their line manager makes demeaning comments about their accent in team meetings. The employee does not want to make a formal complaint because they fear retaliation, but the behaviour is clearly harassment under company policy. What is the MOST appropriate action?

Accepted Answer

Explain to the employee that you have a duty to address harassment, outline the protections against retaliation that the company provides, offer to take informal action first such as coaching the manager, and document the disclosure while respecting the employee's privacy as much as possible

Answer

Agree to keep everything completely confidential and take no action unless the employee decides to escalate formally

Answer

Call the line manager immediately and tell them an employee has complained about them

Answer

Advise the employee to simply avoid the manager as much as possible until things improve

Question 7

You are a data analyst in a government agency. Situation: You are preparing a report for senior leadership on the effectiveness of a new policy. You discover that some data clearly shows the policy is not achieving its intended outcomes, but your direct supervisor hints that leadership 'wants to see positive results' and suggests you focus on the metrics that show improvement. What is the MOST appropriate action?

Accepted Answer

Present a balanced, accurate report that includes all relevant findings, using clear data visualisation to show both positive outcomes and areas of concern, and let the evidence speak for itself

Answer

Present only the favourable metrics as suggested since leadership sets the agenda

Answer

Refuse to complete the report and escalate to the supervisor's manager immediately

Answer

Change the methodology retroactively to produce more favourable results