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Human Resource Management & Talent Development Flashcards

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  1. Which concept from expectancy theory most directly explains why pay-for-performance systems fail when employees do not believe their effort will lead to measurable performance differences?

    Answer: Expectancy

    Expectancy (E→P) is the belief that effort will lead to performance; if employees doubt this link, even highly valued rewards will not motivate increased effort.

  2. A company's HR department wants to reduce bias in performance appraisals. Which intervention has the STRONGEST empirical support for improving rating accuracy?

    Answer: Frame-of-reference (FOR) training for raters

    Frame-of-reference training aligns raters on a common performance theory and anchor examples, consistently demonstrating the strongest effect on reducing rating errors and improving accuracy.

  3. Which compensation strategy deliberately sets pay levels above the market median to attract and retain top talent, accepting higher labor costs as a tradeoff?

    Answer: Lead strategy

    A lead strategy sets pay above the market rate to gain a competitive advantage in recruiting and retention, though it increases payroll expenses.

  4. Under the Americans with Disabilities Act (ADA), which inquiry is legally permissible BEFORE a conditional offer of employment is made?

    Answer: Asking whether the applicant can perform essential job functions with or without accommodation

    Employers may ask applicants whether they can perform essential job functions, but medical inquiries and exams may only occur after a conditional job offer has been extended.

  5. A learning and development team applies the '70-20-10' model to their development programs. What does the '20' represent?

    Answer: Developmental relationships such as coaching and mentoring

    In the 70-20-10 model, 20% of learning comes from interactions with others, primarily through coaching, mentoring, and observing experienced colleagues.

  6. When using utility analysis to justify a new selection tool, which variable has the GREATEST impact on the estimated dollar value of improved selection?

    Answer: The standard deviation of job performance in dollars (SDy)

    SDy, the dollar value of one standard deviation in job performance, has the largest influence on utility estimates because it directly scales the economic value of selecting better performers.

  7. Which HR metric directly measures the financial return generated per dollar invested in the workforce?

    Answer: Human capital ROI

    Human capital ROI calculates the financial return on total people investment, typically expressed as (Revenue − Operating Expenses + Compensation & Benefits) ÷ (Compensation & Benefits).